Betting Rules

1. General betting conditions

By opening an account, accessing the website or placing a bet, you confirm that you have read and accepted these Betting Rules, together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information. If you do not agree with any part of these documents, you must not use the website or place a bet.

JustCasino may update, replace or clarify these rules from time to time. Changes may be made to reflect changes in the service, applicable requirements, game providers or operating procedures. The current version published on the website applies to future activity from the time it is made available. You should review the rules regularly, particularly before using a new product or game.

You are responsible for checking that a game, market or betting option is available to you before placing a bet. Products may differ according to location, account status, technical availability and other requirements. Nothing on the website should be treated as a guarantee that a particular game, feature or betting option will always be available.

Eligibility and account use

• You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location.
• You must provide accurate, current and complete information when creating and maintaining your account.
• You may only use one personal account unless an authorised exception has been confirmed.
• Your account must be used by you. You must not allow another person to access it, place bets through it or use your payment methods.
• You must keep your login details secure and tell JustCasino promptly if you suspect unauthorised access.
• You must not use the service if online gambling is prohibited where you are located.
• You must not create an account or place a bet on behalf of another person.

JustCasino may carry out identity, age, location, payment and security checks. You may be asked to provide documents or information before using certain features, placing further bets or withdrawing funds. An account or transaction may be restricted, suspended or closed if information cannot be verified, if the account appears to be used improperly, or where required for legal, security or responsible gambling reasons.

You are responsible for reviewing information shown in your account and for keeping your personal details up to date. If your circumstances change, including your address, payment information or contact details, you should update the relevant information through the available account options.

2. Placing and accepting bets

You must check the selected game, bet type, stake and any other details before confirming a bet. A bet is generally treated as placed when it has been accepted by the website and recorded in the relevant account or transaction history. Selecting an option or entering a stake does not necessarily mean that a bet has been accepted.

A bet may be declined, cancelled or rejected where there is a technical issue, an account restriction, insufficient available funds, a product error, suspected misuse, a breach of these rules or another valid reason. If a bet is not accepted, the relevant stake should not be treated as a settled wager. You should check your account history rather than relying only on an on-screen message.

Your responsibilities before confirming a bet

• Confirm that you are using the correct account and payment balance.
• Check the game or market, selected outcome and stake amount.
• Review any displayed rules, paytable, odds, contribution requirement or other product information.
• Make sure your internet connection and device are operating properly before confirming the transaction.
• Do not place a bet if you are unsure whether the transaction has been accepted; check the account history first.
• Keep a personal record of important transactions and seek clarification through the available support options if the account record does not match your understanding.

Bets should only be placed using funds that are available in your account and intended for play. You must not attempt to place bets using money obtained unlawfully, funds belonging to another person or a payment method that you are not authorised to use. Payment activity may be reviewed as part of fraud prevention, identity checks and financial crime controls.

Changes and cancellations

Once a bet has been accepted, it may not normally be changed or cancelled unless the relevant game rules or an applicable legal requirement provide otherwise. Before confirming, you should take care to select the intended stake and option. If a transaction is interrupted, do not assume that it was cancelled. Check your account history and the status of the relevant game or bet.

You must not deliberately submit duplicate transactions, exploit a delay in the website or use a technical fault to obtain an advantage. If you notice that the same bet appears to have been submitted more than once, avoid further activity until you have checked the transaction history and the status of the relevant account entry.

3. Game rules, results and settlement

Each casino game or betting product is governed by its displayed rules. These may explain how the game works, the available options, the conditions for a win, the way a result is determined and how a return is calculated. Product rules may be displayed within the game, on the website or in supporting information. You should read them before playing because the rules can differ between games and products.

Where a game uses random outcomes, results are determined by the relevant game system or provider process. Previous results do not affect future results, and no pattern, strategy or staking method can guarantee a win. Any displayed return, payout information or probability should be understood in the context of the applicable game rules and does not guarantee a particular result.

Determining the result

• The official result recorded by the applicable game or betting system is used to settle the bet.
• A result is normally final once it has been processed and recorded, subject to correction of an obvious error, system issue or other valid adjustment.
• If a game includes a bonus round, feature, multiplier or special condition, the relevant product rules determine how it is awarded and settled.
• Where a product is interrupted, the applicable game rules and the available transaction record may be used to determine whether the bet was completed, cancelled or otherwise handled.
• If a result cannot be determined reliably because of a material technical or operational issue, JustCasino may review the activity and take reasonable corrective action.

Errors, malfunctions and incorrect information

A technical, human or system error may affect a game display, account balance, bet status, result, return or other information. If an error occurs, the affected transaction may be reviewed and corrected. A bet or return that was accepted or credited because of an obvious error may be voided or adjusted where permitted. You must not knowingly take advantage of a mistake and must tell JustCasino if you believe an error has affected your account.

If a game stops, disconnects or fails to load, you should avoid repeatedly submitting the same action until you have checked whether the original action was recorded. The account history, game record and relevant system information may be used when investigating a disputed transaction. Any review will be handled in accordance with the applicable terms, product rules and legal requirements.

Balances, returns and account records

Your account balance and transaction history are the primary records of deposits, stakes, returns, adjustments and other account activity. You should review them regularly and raise any apparent discrepancy as soon as reasonably possible. A displayed balance may be subject to pending transactions, verification checks, reversals, corrections or other adjustments permitted under the applicable terms.

A return is only available in accordance with the applicable game or product rules and after the relevant result has been settled. A displayed amount may not be final while a transaction remains pending or under review. You should not rely on an incorrect or provisional balance when deciding whether to place further bets.

4. Payments, disputes and responsible gambling

Deposits and withdrawals are subject to the payment methods available on the website, account verification requirements, security checks and the applicable Terms and Conditions. You must use a payment method held in your name or otherwise authorised for your use. A payment may be delayed, declined, reversed or restricted where required for verification, fraud prevention, technical reasons or compliance with applicable requirements.

You should not treat funds as permanently available until a transaction has been completed and shown correctly in your account. JustCasino may take reasonable steps to correct an incorrect credit, investigate unusual activity or prevent transactions that appear unauthorised. You remain responsible for checking the status of your account and for protecting access to your payment and login information.

Raising a question or dispute

If you believe that a bet, game result, payment or account entry is incorrect, first check the relevant game rules and your account history. Provide enough information for the matter to be reviewed, such as the approximate date and time, game or product, stake, transaction reference where available and a description of the issue. Do not send passwords, full payment card details or other unnecessary sensitive information.

Reviews may include account records, transaction information, game logs, system data and information from the relevant service provider. A technical record may be relied on where it is reasonably available and reliable. You should cooperate with reasonable questions or verification requests so that the issue can be assessed. Any adjustment or resolution will be made in line with the applicable rules and legal obligations.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only play with money you can afford to lose, set a budget before you begin and take regular breaks. Do not gamble while under the influence of alcohol or other substances, and do not chase losses by increasing your stakes or playing for longer than planned.

• Set personal spending and time limits before playing and keep to them.
• Stop if gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing.
• Do not borrow money, use essential household funds or sell possessions to continue gambling.
• Use the responsible gambling tools and account controls made available on the website.
• Ask for help from an appropriate gambling support service if you are concerned about your gambling or someone else’s gambling.
• Contact JustCasino through the support options shown on the website if you need information about account restrictions or available safer gambling measures.

These Betting Rules are intended as general information and do not replace the full Terms and Conditions or the specific rules for an individual game or betting product. If there is an inconsistency, the applicable product rules, Terms and Conditions and mandatory legal requirements will be considered in the relevant order. Please read all applicable information before placing a bet with JustCasino.