Privacy Policy

1. Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. JustCasino may collect information that you provide directly, information created when you use your account, and technical information received from your device or browser. We aim to collect information that is reasonably needed to operate the service, meet legal and security requirements, and provide support.

Account and contact information

When you register or update an account, we may collect details such as your name, date of birth, residential information, username, password, contact details and account preferences. We may also record information you provide when you contact support, make a complaint, ask a question, or communicate with us in another way. Messages and related records may be retained so that we can respond properly and maintain an accurate history of support requests.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. This may include copies or details from identity documents, information used to confirm residential information, and information required to assess whether an account is being used legitimately. Verification information may be checked using suitable third-party services where necessary. These checks help protect players, prevent impersonation, detect fraud and support our compliance responsibilities.

Payment and transaction information

We may collect records about deposits, withdrawals, game-related transactions, account balances and other financial activity connected with the service. Payment providers may process payment details directly, and we may receive information needed to confirm a transaction, investigate a payment issue, prevent misuse and maintain account records. We do not ask players to send full payment card details through ordinary support messages.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, time and date of access, referral information and interaction with website features. We may also collect information through cookies and similar technologies. This information can help keep the website working, remember preferences, understand general usage, protect accounts and identify unusual activity.

2. How information may be used

Personal information may be used for the purposes connected with providing and managing the service. The main purposes may include:

• Creating, maintaining and administering your player account.
• Processing account activity, payments, withdrawals and other requested transactions.
• Confirming identity, age, account ownership and eligibility to use the service.
• Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks where relevant.
• Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
• Responding to questions, complaints, technical issues and other support requests.
• Monitoring performance, troubleshooting faults and improving website functionality.
• Detecting, preventing and investigating unauthorised access, prohibited activity, fraud and other misuse.
• Sending service messages about your account, transactions, security, changes to the website or this policy.
• Sending promotional communications where permitted and where you have not opted out or withdrawn any consent that applies.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account details may be considered together with transaction records, verification results and technical information when investigating a security concern or supporting an account request. We do not use personal information for unrelated purposes unless this is permitted or required by applicable privacy requirements, or you have been informed and have provided any consent that is needed.

Marketing choices

You may receive marketing messages only where the relevant requirements have been met. You can stop promotional emails by using the unsubscribe option in the message or by contacting us. Stopping marketing does not stop important service communications, such as security notices, transaction updates or information needed to administer your account.

3. Sharing and protecting information

Information may be shared with selected service providers and professional advisers where they need it to perform services for the website or support a legitimate business, security or compliance purpose. Depending on the circumstances, these recipients may include payment and transaction providers, identity and verification services, technology and hosting providers, fraud prevention services, customer support tools, analytics providers, auditors, legal advisers and other contractors.

Service providers are expected to handle information only as needed for their role and to apply appropriate safeguards. Information may also be disclosed where reasonably necessary to protect players, protect the website or its users, investigate suspected unlawful or prohibited activity, respond to a valid legal request, or meet an applicable obligation. If a business change, sale, restructuring or similar event occurs, information may be transferred as part of that process, subject to applicable requirements.

Some service providers may process or store information outside Australia. Where information is handled across borders, reasonable steps may be taken to support appropriate privacy and security protections. The exact recipients and locations can depend on the service used and the circumstances of the processing.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication procedures, secure connections, monitoring and staff or provider processes. No website, transmission method or storage system can be guaranteed to be completely secure. You should use a strong, unique password, keep account credentials private, sign out on shared devices and notify support promptly if you suspect unauthorised access.

4. Cookies, retention and account closure

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you use a website. Some are needed for essential functions, such as account access, security, session management and remembering basic preferences. Other cookies or similar tools may help us understand website usage, measure performance, personalise content or support marketing activities.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work as intended, and you may need to enter preferences again. Browser controls do not necessarily remove information already collected or stop every type of technology, so additional choices may be available when you use the website.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. Other information may be deleted, anonymised or securely disposed of when it is no longer needed, subject to technical, legal and operational considerations.

Closing an account does not necessarily result in the immediate deletion of every record. For example, information connected with transactions, verification, security investigations or legal obligations may need to be retained. We may also keep limited information where necessary to prevent repeated misuse, resolve a dispute or demonstrate how a request was handled.

5. Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may be able to ask what personal information we hold about you, request access to it, ask for inaccurate or incomplete information to be corrected, request deletion of information that no longer needs to be kept, or object to certain uses. You may also withdraw consent to marketing communications at any time. Withdrawal of consent does not affect processing that is needed to provide the service, protect an account, complete a transaction or meet a legal obligation.

Making a data request

To exercise your rights, ask a privacy question, request access, request correction or deletion, or withdraw consent to marketing, contact us at support@justcasinocasino.click. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before releasing information or making changes, particularly where a request involves account security or another person's information.

• Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask for personal information to be removed where it is no longer required and no exception applies.
• Marketing withdrawal: ask us to stop promotional communications or use the unsubscribe option in a marketing message.
• Privacy concerns: contact us if you believe information has been handled incorrectly or if you have a concern about a privacy incident.

We will consider requests and respond within a reasonable period, taking into account the nature of the request, verification requirements and any applicable legal restrictions. A request may be refused or limited where disclosure could affect another person's privacy, compromise security, interfere with an investigation, or conflict with a requirement to keep records. If this happens, we will explain the position where we are allowed to do so.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be published on this page with a revised effective date where appropriate. We encourage players to review the policy periodically. Continuing to use the website after an update may indicate that you have read the revised information, subject to any consent that is required.